Free Virtual Fridays with Jon Acuff - Beyond The Pivot

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The three best tools the best teams are using to build the new future. For months, the word “pivot” was the most popular word in the virtual halls of every successful company. It spoke to the need to quickly respond to an unexpected crisis. It promised a quick solution to a challenge that would last for weeks, months or at the longest a whole quarter. But the challenge was not temporary, it stretched beyond our expectations and a new solution was needed to build the new future. The best companies looked beyond the pivot and developed three tools that will steer them on the road ahead.

Endurance

The greatest part of a crisis is that it invites us to learn lessons about ourselves, our company and our services in ways we might not have otherwise. The best teams will emerge with new skills, new opportunities and new markets, but only if they deliberately build endurance. It starts with asking the right questions such as, “How quick is your quit?” “Who are you doing this very difficult job for?” And, “What’s on the other side of this challenge?”

Flexibility

In 2019, we thought we lived in a “digital world.” In 2020, we discovered what that really meant. From transitioning warehouses full of customer service technicians to an at home work force to mastering the art of curbside service, the best teams have mastered a flexibility that makes yoga masters seem stiff. The key isn’t just developing fresh expertise but also finding creative ways to expand your existing expertise to new mediums. You must eliminate entitlement, encourage experimentation and have the, “Mindset of a tourist.”

Compassion

The small ways you serve customers today are worth a hundred times what they were six months ago. Why? Because crisis magnifies kindness. Isolation has not reduced our need for community and connection, it’s multiplied it. The best teams know that if they’ll invest in their customers, coworkers and themselves with intentional compassion they will lay a foundation that serves them for years to come.

The future is bright, but it must be built.

If you’re ready to learn practical, actionable ways you can increase the endurance, flexibility and compassion your team employs, talk with New York Times Bestselling author Jon Acuff. He’s spent more than 20 years helping the best companies in the world, like The Home Depot, Viacom, FedEx and Walmart thrive in uncertain times.